Business Consulting...Lessons from Ritz-Carlton, Starbucks, and Pike Place Fish Market
by Shel Horowitz
How did a struggling fish market not only start thriving but become world-famous?
A big part of the turnaround was bringing in a young doctoral student, Joseph Michelli, to consult. Michelli not only helped the market's owner, John Yokoyama, turn the enterprise from a near-bankrupt purveyor of "slimy dead things" to a shopping and entertainment experience worldwide, but he and Yokoyama collaborated on a best-selling book, When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market.
Continue Reading:
http://www.umass.edu/fambiz/articles/just_business/lessons_from_ritz.html
